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FAQ

Cancellation Of Order
An order can not be canceled once the order has been placed.
 
Cleaning And Product Care
All jewelry will show signs of wear with time and most metals will eventually tarnish. The jewelry may be cleaned and tarnish removed with a jewelry polishing cloth or silver polish. All oxidized silver jewelry should not be polished as polishing may remove the oxidation. You can make your own cleaning solution using six parts warm water to one part ammonia. Dip your gold or silver jewelry in the solution and scrub gently using a toothbrush. Rinse in warm water and dry with a paper towel. Regarding stones, it is best to keep all stones away from extreme heat and sudden changes in temperature. With the exception of diamonds and sapphires, avoid contact with cleaning solutions. Gold plated or gold vermeil and gold filled jewelry will gradually darken with time and should not have contact with cleaning solutions or be polished.
 
CONTACT US
Our contact information is as follows: email: info@michellechang.com, tel: 917-723-1171, address: Please email us at info@michellechang.com to obtain our mailing address.
 
Custom Orders
Most all items can be made custom. If you require a modification to an item, such as a shorter or longer chain length, or a size that is not listed as an option, please contact us at orders@michellechang.com and we will do our best to accommodate your needs. Most items can be made in silver, silver & gold, and all gold. Please contact us for pricing if its not available online.
 
Customer Service
Please direct all questions and inquiries to info@michellechang.com.
 
Domestic Shipping
Orders may take up to 7-10 days to ship out if the items are in stock. If an order should take longer than the usual time frame, you will be notified via email. If you need an order quickly, please email us and if possible, we will try to accommodate you. 

Real time shipping rates are automatically calculated for your shipping destination and we offer two shipping carriers:  USPS and FEDEX.  Both options include a tracking number and delivery confirmation. Average transit times for USPS options are: Priority: 2-4 days, Express: 1-2 days. Please email us at info@michellechang.com if you have any questions.
 
International Shipping
There are two carrier options offered for shipping/handling to international destinations: USPS Priority Mail international (Standard), USPS Express Mail International, as well as FEDEX standard and FEDEX express.  Tracking and delivery confirmation are available except for USPS Priority mail. Average transit times for USPS are: Priority: 5-10 days, Express: 4-6 days. All international buyers are responsible for any taxes, customs and duties that may be assessed by their government. Please email us at info@michellechang.com if you have any questions.
 
Online Accounts
Opening an online account by registering allows for a faster ordering process, tracking of your purchase, and access to your order history. You may register by clicking on Login/Register at the upper left corner of the site page. Once you register, you can click on Login to access your stored information, order status, and order history.
 
Order Tracking Information
A confirmation of receipt of your order will be sent via email when the order is placed. When the order is shipped, a second email will be sent with the USPS tracking number which may be used to track the status of your order. You may also login to your account if you have registered to track your order.
 
Packaging
Each order comes in its own box embossed with the company logo. If its a gift, you may request a ribbon wrap when ordering.
 
Payment
We accept the following cards for on-line purchases: VISA, Master Card, American Express, and Discover through Paypal as well as through direct checkout. Your card will be charged at the time of purchase.
 
Perks Of Joining Our Email List
Michelle Chang Jewelry email subscribers will receive information regarding availability of new products and private sales offered only to our email subscribers.
 
Returns & Exchanges
If you are not fully satisfied with your order, you may return it for an exchange or store credit within 10 days from the date of receipt. A credit for the purchase price of the returned item will be issued and a new order should be placed if its an exchange. Custom orders and personalized items can not be returned. Shipping fees are non-refundable. Please email us at orders@michellechang.com to obtain a Return Authorization Number (RAN) and our address.  The returned item must be in it's original condition in it's original packaging and sent back fully insured.  We are not responsible for damaged or lost items during transit. Please enclose the packing slip or a copy of the online receipt and indicate the reason for the return.  If the item was delivered to you damaged in anyway, or there is a defect with the item upon receipt, please contact us right away for a RAN #. Upon receipt of the damaged item, we will be happy to repair or replace the item and pay for all shipping charges incurred.
 
Sales Tax
A sales tax of 8.875% will be added to all California State residents at checkout.